The approach to service delivery is here to stay, and remote assistance platform will play an important part.

The approach to service delivery is here to stay, and remote assistance platform will play an important part.

After witnessing the early affects of the expanding epidemic, Evoort Solutions could see an immediate need to use remote assistance to help service customers and support both field and production operations. The widespread use of AR/VR technologies in manufacturing will have a significant influence on how teams interact. Every day, new and fascinating use cases emerge, but one appears to offer more advantages than just information transmission. Remote Expert Assistance is a realistic use case that can help businesses achieve their sustainability goals while reducing trip expenditures. Time is of the importance when a manufacturing line fails. Operators must get problematic machinery back in operation as soon as feasible to safeguard the business. Previously, a technician would have to fly out to the location and manually check the equipment to diagnose and repair the problem. The manufacturing industry is already embracing a new methodology known as “remote assistance,” which eliminates necessity on-site visits. Using cutting-edge technology, service professionals can get production lines up and running in hours rather than days, improving productivity and profitability for businesses.


Remote assistance platform uses augmented reality to create a virtual environment in which a person in need of assistance ‘meets’ an expert in real time through video conference to solve a complicated problem. This technology is being adopted by a wide range of industries, including medical devices and health care, manufacturing, transportation, energy, and oil and gas, to mention a few. Equipment inspections, utility outages, equipment training, scheduled shutdown maintenance, customer assistance, and other uses are all available in the sector.

Expenses incurred because of conventional support trips

Calculating the ROI of Remote Assistance for your business

  • Decrease in machine downtime
  • Decrease in the number of support trips
  • In the first year of implementation, there is a clear return on investment.
  • Control of efficiency, productivity, and manufacturing capacity

Follow us on

Related Posts


With Remote Assistance Platform, you can commit to the quickest service call response time.

August 16, 2021

Our remote assistance platform based on Augmented Reality technology offers mobility and is developed to boost real-time remote access and collaborative processes across a variety of industrial sectors, ranging from energy to manufacturing, medical to logistics and services. Companies who utilize Remote Assistance see higher operational efficiency, enhanced interaction, near-zero mistakes, greater efficacy of skills […]

How Predictive Maintenance Moves Forward the Manufacturing Industry

July 16, 2021

Equipment outage not only decreases production but also has an impact on ROI in your production plant. Any unexpected stoppage can result in setbacks such as higher repair costs, supply shortages, and lower value in the manufacturing plant. It also has a detrimental influence on OEE (Overall Equipment Effectiveness). Predictive maintenance and digital transformation solutions, […]

How RPA is Enhancing across Logistics industries

June 16, 2021

  Robotic Process Automation (RPA) has become a talking point in recent times as it has proven its effectiveness in a wide range of industries, particularly manufacturing. Want to see if the logistics industry is benefiting from Robotic Processes Automation (RPA). Evaluate it out. RPA improves logistics activities By automating tasks such as email writing, […]