Privacy Policy for ES Field Force
Last updated: 22-August-2024
1. Introduction
Welcome to ES Field Force, a solution designed to streamline and optimize field management for businesses and organizations. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our mobile application ("App"). By using ES Field Force, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect the following types of information to enhance your experience and improve our services:
Personal Information: We may collect personal information such as your name, contact details, role within your organization, and any other relevant details when you register or use ES Field Force. This information is necessary for creating your account, providing support, and facilitating communication.
Device Information: We may collect information about the device you're using, including device type, operating system, unique device identifiers, and network information. This helps us optimize the App’s performance and provide technical support when needed.
Location Data: As part of our field management services, we may collect location data to help manage field operations more effectively. This may include GPS location data when you use the App for tasks that require location tracking, such as task assignments, reporting, and real-time updates.
Usage Data: We collect data on how you interact with the App, including features you use, app performance, and any errors or issues you may encounter. This information helps us improve the App, enhance the user experience, and optimize functionality.
3. How We Use Your Information
We use the collected information for the following purposes:
Field Operations Management: Personal information and location data are used to assign tasks, track field operations, provide real-time updates, and offer customer support.
App Optimization and Support: Device and usage data are used to optimize the performance of ES Field Force, fix bugs, identify technical issues, and improve user experience.
Communication: Personal information may be used to send you important updates about the App, system messages, or changes to this Privacy Policy.
4. Sharing of Information
We do not share personal information with third parties except in the following cases:
Service Providers: We may share non-personal information with trusted third-party service providers for analytics, app optimization, and technical support.
Legal Compliance: We may disclose your personal information if required by law or in response to valid legal requests, such as a subpoena or court order.
Business Transfers: If ES Field Force is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, but we will notify you of any such changes.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Location data and usage analytics may be retained indefinitely for purposes of improving the App and field operations. If your account is inactive for a prolonged period, we may delete your personal information in accordance with applicable laws.
6. Security
We take reasonable measures to protect your personal information, using industry-standard security protocols and encryption methods to safeguard it. However, no system is completely secure, and while we strive to protect your data, we cannot guarantee absolute security.
7. Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on this page, with an updated "Last updated" date. We encourage you to review this Privacy Policy periodically to stay informed of any changes.
8. Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at:
info@evoortsolutions.com
Thank you for choosing ES Field Force!