Using the Remote Assistance Platform lowers the expense of equipment training and support.

Using the Remote Assistance Platform lowers the expense of equipment training and support.

The modern factory is transforming with new technology. The present and upcoming businesses, particularly manufacturing enterprises, are being modernized through digital transformation. While the advent of smartphones and remote work, AR has significantly expedited the manufacturing world’s digitalization.

To stay at the forefront of Industry 4.0, industrial enterprises will prefer remote help via AR in the next years. But, before we go ahead, consider where industrial firms are now and the existing issues.


Top manufacturing business current problems: 

  • Conventional methods of collaborating with forefront employees and field-force assistance teams are incredibly stressful.
  • It is hard for service professionals to interact in person with customers to rectify problems and assure the efficient operation of machines.
  • Even when there are no travel bans, it takes businesses many hours to deploy professionals to remote locations, rising in bottlenecks and unscheduled idle time.
  • The point is time-consuming data collection procedure encourages field technicians to put off assembling components, operating machinery, or maintaining equipment.


How Remote Assistance may assist industrial businesses in overcoming overall obstacles:

Traditional methods of assistance and engagement are insufficient to solve new business difficulties. As the saying goes, modern problems necessitate modern solutions. An AR remote Assistance solution can aid you in overcoming current issues and driving significant advantage in the following three areas:


  • Production: AR-powered Remote Assistance platform can assist manufacturers in preventing functioning challenges in their production areas and enhancing the factory’s equipment maintenance schedule. It also updates the whole manufacturing operations.
  • Services: AR service applications connect field employees with industry specialists. Through video tutorials, it may support professionals to do field fixes more quickly, and raise immediate address equipment fixing leading to improve service quality.
  • Training: AR can deliver interactive guidance to field staff when handling heavy machines with low dangers. It can allow them to keep their abilities more quickly and decrease recruiting budgets and the learning curve.


The Benefits of Industrial AR Remote Support

  • Quick Support: The ability to give immediate help is the most crucial part of using this application. Your group of experts may offer on-demand technical assistance to clients and staff. It does not require any complicated installation or setup procedures for end-users to complete. Remote assistance may be provided on any device from any place.
  • Minimize costs: Technicians can operate efficiently with the advice of professionals from any place if they have access to business remote support software. The solution saves money on traveling and allows for quick problem-solving. It also eliminates time spent traveling to and from the on-site location.
  • AR Employee Training: Because remote assistance enables supervisors and staff to blend their surroundings, training may take place from anywhere. These guarantees that an industry specialist is virtually there to instruct new technicians on essential skills.
  • Reduction in machine downtime: You may quickly gain access to systems via remote assistance to verify the health of the equipment and address any difficulties which result in a reduction in unplanned downtime. As a result, client satisfaction rises.
  • Quality Assurance (QA): You may conduct extensive safety assessments with remote assistance software. Maintaining regulations for equipment, job locations, operator safety compliance, and so on is simple.



The very same modern technologies that enable staff one minute may be an obstacle the next, costing employers huge amounts of money every year in productivity losses, workforce dissatisfaction, and assistance.

Remote assistance is a real-time remote support service that allows enterprises to increase employee experience while lowering TCO. Augmented Reality based remote assistance allow distant technicians to interact with specialists. Experts can observe precisely what a remote technician is experiencing and contribute their experience as if they were really present enabling error-free work instructions.

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