For equipment and industrial OEMs, the standard solution to address the problems with the equipment on the floor has become extremely difficult due to the existing travel constraints and the evolving nature of the work affected by COVID-19. Industrial OEMs are moving to AI-powered Remote Assistance technologies to change how they serve and help their customers and ensure the quality of field service during this extraordinary period.

The Remote Assistance Tool integrates augmented reality (AR) with artificial intelligence and machine learning (AI/ML), empowering equipment manufacturers to increase the security, productivity, and throughput of their technicians/service engineers both during the COVID-19 crisis and beyond.

Remote Assistance is a blended reality solution that combines a remote specialist with another user to automatically diagnose, resolve and verify problems. Remote specialists will advise clients, technicians, or engineers in inaccessible areas, often thousands of miles away. This ensures that the specialists will be everywhere, immediately.

The user-friendly interface results in minimal preparation and rapid rollout, which means that it can be up and running in days and bring almost instant value to your market.

How Remote AR/VR based Inspections Benefits:

6 Aspects Remote Assistance will add benefit to the organizations today:

Faster on-boarding

Swiftly onboard emerging talent using Remote Assistance. New technicians can sooner make calls confidently on their own, trusting that any support they require from senior staff is only a click away.

Knowledge library

In add-on to presenting value at the moment in time of need, Remote Assistance meetings are collected and archived which constructs a learning storage area so clients can search and access the insight shared previously.

Client Self- Service

Rectify consumer issues without sending a specialist and cut the volume of truck rolls. Virtual Assistance allows a technician to direct the customer and remotely address the problem in a blended reality environment. By simply clicking a link, the client can share what they’re seeing and the technician can solve the problem. Remote Assistance can increase consumer service by quick repairs and reduce costs.

Remote side-by-side operation

Boost the outreach of more skilled professionals and allow them to share their skills easily with others. Remote Assistance allows a specialist in one location to immediately assist a technician in some other region via an engaging help session. The remote expert can insert their hand, use the software, and exchange documents in a combined real world. This real-time collaboration avoids downtime, makes more efficient use of capital, and cuts service delivery costs.

Increased First Time Fixed Cost

Remote analysis improves the initial point in time fix rate. An expert can remotely pinpoint the issue and how it can be resolved.

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